Sporty's Comes Through, sort of...

I did get a response to my email I had sent to Sporty's. It came via snail mail, had a $25 gift certificate and was from an Exec VP, I presume in charge of customer service. He did say that he was relaying the issue to their website folks so they could make the policy more clear.
Have I flipped my opinion? Well, I am no longer going to cancel all my subscriptions for chart updates like I was going to do this weekend but I have learned that I have to be a much more wary consumer and understand all the details of the deal I am getting. I still may cancel all the subscriptions and buy elsewhere since the effort was appreciated but was not of much substance. Be careful out there.